Mending Day

Role
Year
Type

Mending Day

Mending Day

Mending Day

Mending Day

Overview

Role

Designer

Year

2023

Type

Design Fiction

Overview

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Design Fiction

Overview

Overview

Design Fiction

Overview

Design Fiction

Overview

Design Fiction

Overview

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Overview

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Overview

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Overview

Design Fiction

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Overview

Design Fiction

Overview

Design Fiction

Designer

Overview

A work of Design Fiction that envisions a future in which sustainable repair practices in personal computing have become culturally and technologically ubiquitous and supported. Consumers living in this future observe Mending Day, a global holiday meant to celebrate renewal while honoring the past through reflection. Its observance, practice, and expression are explored through designed artifacts.

Heirloom Technology

Role
Year
Type

Background

Heirloom Technology

Background

Heirloom Technology

Heirloom Technology

Background

Heirloom Technology

Background

Heirloom Technology

Background

Heirloom Technology

Background

Heirloom Technology

Background

Heirloom Devices

Role

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Year

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Type

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

Family Archive

A local storage drive for family data. Enables more rapid curation of memories which will then be uploaded to the remote family archive.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

Family Archive

A local storage drive for family data. Enables more rapid curation of memories which will then be uploaded to the remote family archive.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Heirloom Devices

By 2083, contextually-aware, artificially intelligent technologies have made it possible for devices to understand human sentimentality. This innovation, coupled with sustainable service models has made it possible for devices to be long-lived. Infinitely serviceable, these devices provide value across generations while simultaneously - and drastically - reducing their environmental impact.

Consumers are able to easily transfer sentimental videos, texts, and voicemails from these devices, and can experience them regardless of their original format.

Heirloom Device

Every component is serviceable by both technicians and owners. Devices are composed of entirely refurbished parts. However, their true value can be found when their form & data are passed down within families, serving as mediums of connection between generations.

Memorial Display

A contextually-aware display that visualizes keystone memories within the family while users service and repair their heirloom devices.

Family AI

To assist with the transfer and curation of data & memories, a family AI seeks to learn the qualities that are important to the family and suggest which memories to store for future generations.

Family Archive

A local storage drive for family data. Enables more rapid curation of memories which will then be uploaded to the remote family archive.

René

Role

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

Year

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

Type

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

René

René is a young professional who just moved to a different city to start her new job at a marketing firm. She’s excited about this new chapter in her life, but is unsure about how well she’ll do with living alone.

A week before the holiday, while at work, she notices that her heirloom device is starting to show signs of wear and performing worse. She knows which parts might be failing but she’ll address them later. She’s too busy.

As Mending Day draws near, René looks forward to seeing all of the local vendors and goods. Normally, she would go with her friends or family but this year she’ll be attending alone.

An Unexpected Package

Role

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

Year
Type

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

An Unexpected Package

Kit & Letter

After a long day at work, René returns home to find a package by her door. She brings it inside and unboxes it to find a kit of some kind and a letter with her name hand-written on the front. Inside, she finds the exact parts that she needs to repair her heirloom device and a message written by a local repair shop. It reads:

Parts & Community

“We saw that your heirloom device needed some replacement parts, so we sent you some! We wanted to make sure you had what you needed in time for Mending Day! If you need anything you know where to find us! - Avil @ Mendworks.” René is shocked and elated, but decides to wait until the festival to do any repairs.

Mending Day Festival

Role

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

Year

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Type

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

Mending Day Festival

René attends the festival and is amazed by the sheer amount of people: vendors, technicians, tailors, and attendees.

She browses a stall next to her and decides to purchase a baby blue housing for her heirloom device. She wants a more vintage, 2020’s style this year.

The vendor hands over her receipt and the expected multi-generational warranty. It seems like they used an old template from before the right to repair law was passed.

Reflective Renewal

Role
Year
Type

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

Reflective Renewal

After the excitement and novelty of the day, René returns to her apartment and enjoys a moment of peace. As she pulls out her tools, she realizes that this is her first Mending Day without her grandparents... she begins to reflect on those precious memories as she places the candles around the memorial workstation.

A Family Tradition

Role

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Year

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Type

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

Family AI

The family AI, nicknamed ‘Uncle Jim’, assists Rene as she decides which photos, voicemails, and other media she wants to upload to the family archive.

Family AI

The family AI, nicknamed ‘Uncle Jim’, assists Rene as she decides which photos, voicemails, and other media she wants to upload to the family archive.

Refurbished Parts

The parts that Mendworks sent to her. She appreciated the gesture and thoughtfulness and plans to visit their shop soon.

Family Archive

Decades of precious family moments are locally stored on this drive and remotely in the cloud. René always makes it a point to flip through these memories every year.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

A Family Tradition

Memorial Display

A sensing display that extracts the precious moments from the family archive. René’s grandparents were the first to start this tradition and are usually the first people she sees when it first powers on.

Driver Kit

Mom’s driver kit; one of the first tools René takes out. She remembers sitting on her lap as she watched her mom carefully assemble René’s very first heirloom device, made up of hand-me-down components.

Cleansing Bowl

René’s own addition to the workstation. This bowl acts as a quick data wiping device, cleansing it for future use.

Current Iteration

René’s current iteration of her heirloom device. She makes sure to extract meaningful messages from her parents before updating its housing. Last year, she liked the ancient aesthetic of Nokia button-dial phones.

Family AI

The family AI, nicknamed ‘Uncle Jim’, assists Rene as she decides which photos, voicemails, and other media she wants to upload to the family archive.

Refurbished Parts

The parts that Mendworks sent to her. She appreciated the gesture and thoughtfulness and plans to visit their shop soon.

Family Archive

Decades of precious family moments are locally stored on this drive and remotely in the cloud. René always makes it a point to flip through these memories every year.

A Cross-Generational Message

Role
Year
Type

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

A Cross-Generational Message

As René finishes installing the parts and housing, ‘Uncle Jim’ flips the memorial display to the first entry on the family archive. A familiar recording plays. Shocked by the sudden appearance of her grandfather in his younger days, René remains still as she watches, teary-eyed...

In Service of Mending Day

Role
Year
Type

Part II

In Service of Mending Day

Part II

In Service of Mending Day

In Service of Mending Day

Part II

In Service of Mending Day

Part II

In Service of Mending Day

Part II

In Service of Mending Day

Part II

In Service of Mending Day

Part II

Consumer Culture Dictates Policy

Role

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Year
Type

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Consumer Culture Dictates Policy

Mending Day represents the cultural innovations that took place in the mid 21st century as issues of sustainability, climate change, and consumerism came to a head. Pushed up a gauntlet of political and cultural turmoil, and built up over decades, a tipping point was reached in terms of consumer perspectives that resulted in unanimous calls for the right to demand sustainable models of service.

Now, service providers are held accountable for their production and repair practices. And all resources related to product repair and maintenance are open source and accessible to all, allowing local repair business to thrive.

Service Blueprint

Role
Year
Type

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Service Blueprint

Unbeknownst to René, A local nonprofit design firm, Mending Design LLC, had volunteered to help envision how Mending Day can better serve users this year. They leveraged a service blueprint that sought to find ways to foster deeper connection between consumers and local repair services.

Role

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Year
Type

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Sincere Services

The package that Rene received by surprise was actually both a technological and business strategy innovation. Her heirloom device had received an update which allowed it to broadcast that one of its components was failing. A local repair shop detected it and sent her exactly what she needed as a gesture of good will.

Pre-Emptive Repair

This innovation was identified as an opportunity to improve service before Rene’s user journey even began. In this way, local businesses are able to build a much more sincere customer relationship than in decades prior.

Design Fiction Process

Role
Year
Type

Part III

Design Fiction Process

Part III

Design Fiction Process

Design Fiction Process

Part III

Design Fiction Process

Part III

Design Fiction Process

Part III

Design Fiction Process

Part III

Design Fiction Process

Part III

Motivation

Role
Year
Type

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Motivation

This work is my response to contemporary personal computing practices and e-waste culture. It is an optimistic & creative endeavor to explore an alternative future that I hope one day will transpire; one where personal device repair has become a cultural norm and is supported worldwide and local businesses are able to thrive.

Design Fiction

Role

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Year

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Type

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Design Fiction

Business Value

Design Fiction is a tool for informing long-range service strategy. By envisioning plausible futures, businesses can take preemptive steps to meet the needs of future customers.

Science Fiction & Fact

Design Fiction seeks to build convincing future worlds through careful storytelling that balances science fiction with science fact, making sure to present futures that seem just plausible enough.

Prototypes

Futures are depicted through artifacts that might be experienced by people living in these futures. Prototypes of these artifacts are constructed to serve as anchor points for audiences.

Extrapolation

To inform futures, authors evaluate current socio-technical developments & trends and extrapolate long-term implications. This work has considered factors related to consumerism, repair, and environmentalism.

Socio-Technical Factors

Role

Barriers to ‘Right to Repair’

Providers undermine consumer ownership and maintenance rights.

Year

Reliance on Services

Consumers have little agency over how their goods are serviced.

Type

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Environmental Outcomes

Waste and e-waste continue to be a chronic environmental issue.

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Socio-Technical Factors

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Socio-Technical Factors

Annual Release Cycles

Product cycles focus on growth over longevity and serviceability.

Barriers to ‘Right to Repair’

Providers undermine consumer ownership and maintenance rights.

Inspiration & Research

Role

Patagonia

I also investigated companies such as Patagonia which maintains a strong reputation as one of the few clothing brands taking active measures to reduce its environmental impact via its Worn Wear service; one where consumers send in damaged clothing, and the service will repair it at virtually no cost. This has won Patagonia the lifelong loyalty of many consumers. I wanted to leverage this same quality of selflessness in this work as represented by Mendworks and its proactive repair kit.

Year
Type

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.

Inspiration & Research

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.

Inspiration & Research

Inspiration & Research

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.

Inspiration & Research

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.

Inspiration & Research

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.

Inspiration & Research

Repair Cafe

As part of this exploration, I observed Repair Cafe Atlanta, a branch of the global Repair Cafe organization that seeks to organize local experts and consumers to work together to repair and mend household goods while teaching each other and enjoying each other’s company via games, snacks, and casual conversation. This spirit of authentic interpersonal relationship in pursuit of revitalizing goods was a powerful source of inspiration for this work.